Addison House - Haque Practice Also known as Addison House Surgery

Updated 12 July 2024

Addison House Haque Practice is registered with CQC to deliver the Regulated Activities of, diagnostic and screening procedures, maternity and midwifery services, treatment of disease, disorder, or injury, and surgical procedures. The practice was situated within the Hertfordshire and West Essex integrated Care system (ICS) and delivered General Medical Services (GMS) to a patient population of about 21,000 patients within Harlow and surrounding areas. This was part of a contract held with NHS England. The practice was part of a wider Harlow North Primary Care Network (PCN) of 5 practices. The practice was made up of 2 GP Partners, 5 salaried GP's, 3 nurse practitioners, 2 practice nurses, 2 healthcare assistants, 2 paramedics and a clinical pharmacist. The GPs were supported at the practice by a team of reception/administration staff. There was a practice manager and deputy manager. At the time of our inspection, the provider was due to submit an application for a change to GP partners. The practice was open between 8 am to 6.30 pm Monday to Friday. The practice offered a range of appointment types including book-on-the-day, telephone consultations and advance appointments.

Updated 12 July 2024

In the 2024 National GP Patient Survey, the four key indicators we use to measure access were below or in line with or above the local and national averages. The practice showed a decrease to 14% regarding access to the practice by phone. The provider told us negative feedback was for telephone access and the provider had completed an external telephone access audit and implemented call waiting and talk to text function. Data we reviewed showed telephone access was readily available and no delays of wait times were shown. The remaining three indicators related to; overall experience of making an appointment; satisfaction with GP practice appointment time; and satisfaction with the appointments they were offered. All three were considered comparable to the local and and national averages. The practice had reviewed and were actively responding to the survey results to continuously improve patient experience and regularly completed patient feedback exercises.