The Care Quality Commission
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  • GP practice

Archived: Sunnyside Surgery

Overall: Good read more about inspection ratings

Hawkins Road, Penzance, Cornwall, TR18 4LT (01736) 363340

Provided and run by:
Sunnyside Surgery

Important: This service is now registered at a different address - see new profile

All Inspections

During an inspection looking at part of the service

We carried out an inspection of Sunnyside Surgery on 11 September 2019 following our annual review of the information available to us, including information provided by the practice. Our review indicated that there may have been a significant change to the quality of care provided since the last inspection.

This inspection focused on the following key questions:

  • Effective
  • Well-led

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

  • Safe – Good
  • Caring – Good
  • Responsive – Good

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good for the provision of Effective and Well-led services and for all population groups. The overall rating is Good.

We found that:

  • Patients received effective care and treatment that met their needs.
  • The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided.
  • The practice had a programme of learning and development.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • There was compassionate, inclusive and effective leadership at all levels.
  • Managers were approachable and responsive to staff suggestions to promote positive change and outcomes for patients.

Whilst we found no breaches of regulations, the provider should:

  • Continue to promote the uptake of cervical screening.
  • Continue to embed overview systems of staff annual appraisal.
  • Review arrangements to ensure all policies and procedures are regularly reviewed.
  • Ensure all staff have completed equality and diversity training.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

22 October 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Sunnyside Surgery on 22 October 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice