We carried out a review of the data available to us about Hillcrest Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hillcrest Surgery, you can give feedback on this service.
We carried out an announced comprehensive inspection at Hillcrest Surgery on 3 August 2016. We found that the practice required improvement for the provision of safe services because breaches of regulation were identified. The full comprehensive report on the 3 August 2016 inspection can be found by selecting the ‘all reports’ link for Hillcrest Surgery on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 6 July 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 3 August 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is rated as good.
Our key findings were as follows:
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Hillcrest Surgery on 3 August 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The areas where the provider must make improvement are:
The provider must ensure there are safe systems in place to assess, monitor, manage and mitigate risks to the health and safety of service users associated with the medicines management specifically contolled medicines,patient specific directionss and prescription security.’The provider should ensure that safe systems are in place for handling confidential waste.
The provider must implement a protocol for the secure use of NHS ‘Smart cards’ (cards issued to health professionals for secure access to confidential information, as governed by registration authorities) which maintains patient confidentiality.
The areas where the provider should make improvement are:
The provider should ensure that the systems for infection control management are maintained and up to date.
The provider should ensure the health and safety protocols and systems are updated to meet the changed facilities at the practice.
Chief Inspector of General Practice
We found the practice respected the dignity and independence of people they looked after. People were able to make decisions about their treatment. They were treated with consideration and respect by all staff at the practice.
The practice assessed the needs of people it cared for. This ensured people's care was safe and appropriate. The practice was mostly maintained with appropriate standards of cleanliness and hygiene to prevent and control the spread of infections. The practice had arrangements in place for ensuring staff were supported, trained and appraised to enable them to deliver care to a safe appropriate standard.
The premises were safe and secure. There was adequate maintenance to the buildings and surrounding grounds. There was, however, no recent review of the arrangements for improving access for people with disabilities.