- GP practice
Cornerstone Family Practice
Report from 9 May 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 19 June to 20 June 2024. Cornerstone Family Practice is an NHS GP practice located in Greater Manchester in an area of low deprivation. There were approximately 7890 people registered with the service at the time of our assessment. We conducted this assessment due to concerns found in an earlier inspection. We assessed 5 quality statements across safe, effective, responsive, and well-led key questions and have combined the scores for these areas with scores from the last inspection. At this assessment, we found there was a strong focus on safety and saw managers investigated concerns appropriately. Staff involved people in decisions about their care and treatment and supported them to ask questions. The provider had clear and effective governance systems, which staff regularly reviewed.
People's experience of this service
There was mixed responses from people about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were not always satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Managers made positive changes because of feedback, such as introducing open access to all GPs every morning. These booking slots were used for emergencies and acute problems.