Kirkby Health Centre

Updated 19 October 2018

Kirkby Health Centre is located at 62 Lowmoor Road, Kirkby-in-Ashfield, Nottinghamshire NG17 7LG. The name of the registered provider is Kirkby Health Centre.

Regulated activities include Diagnostic and screening procedures, Family Planning, Maternity and midwifery services, Surgical procedures and Treatment of disease, disorder or injury.

Kirkby Health Centre is run by the main GP partner (male), with his business partner (female) and salaried GP (male). The female nursing team consists of a practice nurse, treatment room nurse and a health care assistant. Additional practice staff include the practice manager, administration staff and a medical assistant.

The practice has approximately 4,170 patients and is open between 8:30am and 6pm Monday to Friday with additional appointments available Tuesday from 7:00am to 8:00am. Patients are offered extended hours sessions weekdays from 6:30pm to 8:00pm on weekdays and Saturdays from 9:00am to 12:00pm. This is in conjunction with other local practices within the Kirkby area. Patients can also access telephone consultations. PC24 provides out of hours services.

Patients and staff are able to use the large car park adjacent to the practice and the practice building is accessible to patients with wheelchairs and those with restricted mobility.

The practice population contains higher numbers of people aged 45 to 54 (16.9%) compared to the national average of 14%. The practice has high levels of deprivation and sits in the fourth most deprived centile (IMD 2015).

The practice lies within the NHS Mansfield and Ashfield Clinical Commissioning Group (CCG). A CCG is an organisation that brings together local GPs and experienced health professionals to take on commissioning responsibilities for local health services.

Updated 19 October 2018

This practice is rated as Good overall. (Previous rating April 2017 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We undertook a comprehensive inspection of Kirkby Health Centre on 29 September 2016 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The practice was rated as requires improvement.

We undertook a follow up desk-based focused inspection of Kirkby Health Centre on 01 March 2017. This inspection was carried out to review in detail the actions taken by the

practice to improve the quality of care and to confirm that the practice was now meeting legal requirements.

We carried out an announced comprehensive inspection at Kirkby Health Centre on 28 August 2018 as part of our inspection programme.

At this inspection we found:

• Patients found the appointment system easy to use, were able to get through to the practice by telephone when they needed to and were able to access care when they needed it.
• The practice had clear systems to manage risk so that safety incidents were less likely to happen. We saw evidence that when incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines. Medical staff used quality improvement tools to improve patient safety and outcomes.
• Staff involved and treated patients with compassion, kindness, dignity and respect. Patients we spoke with told us practice staff were friendly, caring and understanding.
• There was a strong focus on continuous learning and improvement at all levels of the organisation with a strong patient focus.

The areas where the provider should make improvements are:

• Continue to embed the system to improve oversight of staff training.
• Take action to annotate vulnerable patient records when patients fail to attend hospital appointments.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 19 October 2018

Updated 19 October 2018

Updated 19 October 2018

Updated 19 October 2018

Updated 19 October 2018

Updated 19 October 2018