We carried out an announced comprehensive inspection at Ross Road Medical Centre on 12 March 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
- There was a focus on using audit to improve outcomes. The practice had completed 30 audits in the last year.
Whilst we found no breaches of regulations, the provider should:
- Improve the identification of carers to enable this group of patients to access the care and support they need.
- Monitor the changes made on the day of inspection to ensure they are effective and sustainable.
- Review the process of following up invitations to attend cancer screening to improve uptake of these screening programmes.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BS BM BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care