Background to this inspection
Updated
12 October 2018
Kennedy Way Surgery
Kennedy Way
Yate
Bristol BS37 4AA
www.kennedywaysurgery.co.uk
The Kennedy Way Surgery catchment area covers urban and rural districts in the Yate district of South Gloucestershire.
The practice is sited in a purpose built one storey building. An independent pharmacy is located at the site. The practice has a patient population of approximately 11,300.
The practice has three GP partners, three salaried GPs (male and female), a practice manager (who is also a partner), two practice nurses, and three health care assistants. Each GP has a lead role within the practice and nursing staff have specialist interests for improving the care of patients such as diabetes and asthma.
Kennedy Way Surgery, in line with other practices in the South Gloucestershire Clinical Commissioning Group, is situated within a significantly less deprived area than the England average. The Index of Multiple Deprivation 2015 is the official measure of relative deprivation for England. The practice population is ranked at decile 9 which is the second lowest level of least deprivation. Information from Public Health indicates that people living in this area experience healthier lifestyles. Life expectancy is higher than the England average. The South West UK Census data (2011) shows 2.4% of the population are recorded as being from the black or minority ethnic community.
The practice is an approved training practice and participate in the training of GPs. On occasions they also have student nurses who spend some time within the practice to gain experience of community care.
The practice has opted out of providing Out Of Hours services to their own patients. Patients can access NHS 111 when the practice is closed for primary care services.
The practice provides primary care to five care homes.
The practice is registered to provide the following regulated activities:
Family planning
Diagnostic and screening procedures
Treatment of disease, disorder or injury
Surgical procedures
Maternity and midwifery services
Updated
12 October 2018
This practice is rated as Good overall. (Previous rating April 2016 – Good)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Kennedy Way Surgery on 4 September 2018 as part of our risk based inspection programme.
At this inspection we found:
- There had been a significant change in the leadership at the practice over the past 12 months with the retirement of the senior partner who was also the registered manager. This had been impacted further by unforeseen circumstances in the management team. We found the practice had adapted well to accommodate the situation. This was reinforced from the feedback from patients we spoke with during the inspection.
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- Develop a written protocol for verifying and recording the identity of patients during remote or online consultations.
- Review the system for recording and taking action for when the medicines refrigerator indicated a temperature reading outside of the expected range.
- The practice should review the process for patient group directives (written instructions to administer medicines to a group of patients) to ensure they are always signed appropriately and are in date.
- The practice should risk assess the emergency medicines not kept as recommended by the UK Resuscitation Council.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.