This practice is rated as Good overall. (Previous inspection July 2017 - Good)
We carried out an announced comprehensive inspection at Longfield Medical Practice on 9 May 2018.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Most patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- All clinicians should use the risk stratification tool as recommended by the National Institute for Health and Care Excellence guidelines to identify and manage patients with severe infections, for example, sepsis.
- The practice should develop the induction training programme for newly recruited staff so their ongoing competence can be assessed.
- More detailed records should be kept of any meetings held to ensure good communication.
- A record should be kept of any actions taken following guidance issued by the National Institute for Health and Clinical Excellence.
Please refer to the Evidence Tables for further information.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice