Penkridge Medical Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The care and treatment people received was good. The quality of the care and treatment delivered, people told us was second to none. People were treated with kindness, compassion and dignity. Where improvements were needed to ensure people received good care and treatment we found these improvements were made.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us that the service has always been good as to the care and treatment provided by clinicians. We were told while there has been concerns in the past, over recent months there had been an improvement. The practice had developed a new triaging system to enable people to be directed to more appropriate healthcare professionals within the practice rather than just a GP. People told us this was working well and that the practice had excellent clinicians.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.