Updated 17 July 2024
Date of Assessment: 14 January 2025 to 22 January 2025. Harris Memorial Surgery is a GP practice providing care to approximately 6,300 patients. The service operates from the main surgery and a branch surgery in Lanner. It is part of the NHS Cornwall and Isles of Scilly Integrated Care Board and delivers General Medical Services (GMS) under a contract with NHS England. The surgery is not part of a wider network of GP services. According to the Office for Health Improvement and Disparities, the service population falls within the 4th decile for deprivation, indicating a relatively higher level of deprivation. A focused assessment was conducted in response to concerns identified during the previous assessment in May 2023, when the service was placed in special measures. This assessment covered all quality statements across the key questions of safe, effective, caring, responsive, and well-led. There was a strong focus on safety, with managers appropriately investigating concerns. Improvements were noted in the maintenance of the environment and the management of Infection, Prevention and Control (IPC). Clear responsibilities, roles, and systems of accountability supported good governance and management. Systems and processes for responding to and dealing with complaints have also improved. Remote clinical searches identified gaps in the required monitoring of patients on certain medicines. The practice addressed this immediately and implemented further systems and processes to reduce the risk of recurrence. The practice was placed in Special Measures on 18 May 2023. At this assessment on the 22 January 2025, the practice demonstrated significant improvements. The practice is no longer rated as inadequate overall or in any of the key questions. Therefore, the practice is no longer in Special Measures.