9 December 2021
During an inspection looking at part of the service
We carried out an unannounced inspection at The Haymarket Health Centre on 9 December 2021. This inspection was focused on the management of access to appointments.
Overall, the practice remains rated as Good.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for The Haymarket Health Centre on our website at www.cqc.org.uk
Why we carried out this inspection
This inspection was undertaken in response to information we reviewed which suggested potential issues with access to appointments.
How we carried out the inspection
The inspection was led by a CQC lead inspector who spoke with staff on site during the site visit.
Interviews were carried out with the Practice Patient Manager at Loomer Medical Group and the Call Centre Manager.
We found that:
- People were able to access appointments in a timely way
- The practice offered a range of appointment types
- There were systems in place to support people who face communication barriers to access treatment
- There were systems in place to monitor access to appointments and make improvements
Whilst we found no breaches of regulations, the provider should:
- Provide documented information/guidance on the types of patient conditions that can be seen within the various clinics available with the Allied Healthcare Professional's team to further support call centre staff.
- In the absence of the call centre Manager this will assist staff to ensure that patient appointments are assigned to the most appropriate clinic.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care