6 November 2019
During a routine inspection
The areas where the provider must make improvements as they are in breach of regulations are:
The area where the provider should make improvements is:
Details of our findings and the evidence table supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
This practice is rated as Good overall, but as Requires Improvement for providing responsive services. A previous inspection, carried out on 23 February 2016 rated the practice as requires improvement overall, with the safe and effective key questions rated as requires improvement. Breaches of regulation were identified on that occasion. A focused follow up inspection carried out on 10 August 2016 found the practice had carried out the necessary improvements; and was rated as good overall, with the safe and effective key questions rated as good.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Requires Improvement
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Eightlands Surgery on 11 January 2018. The inspection was carried out as part of our inspection programme
The areas where the provider should make improvements are:
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Eightlands Surgery on 23 February 2016. The practice was rated as requires improvement for safe and effective. The overall rating was requires improvement. Breaches of legal requirements were found.
Following on from the inspection the practice provided us with an action plan detailing the evidence of the actions they had taken to meet the legal requirements in relation to providing safe and effective services to the patients.
We undertook a desk based review on 5 August 2016 and visited the practice on 10 August 2016. This was to review in detail the information the practice had sent to us and to confirm that the practice were now meeting legal requirements. This report only covers our findings in relation to those legal requirements.
The full comprehensive report which followed the inspection in February 2016 can be found by selecting the 'all reports' link for Eightlands Surgery on our website at www.cqc.org.uk.
Our key findings across the areas we inspected were as follows:
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Eightlands Surgery on 23 February 2016. Overall the practice is rated as requires improvement.
Our key findings across all the areas we inspected were as follows:
The areas where the provider must make improvements are:
In addition the provider should:
Chief Inspector of General Practice