We carried out a review of the data available to us about Helping Hands Coventry on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Coventry, you can give feedback on this service.
Helping Hands Coventry is a domiciliary care agency providing personal care. Staff were providing personal care to 30 people. This included both older people (aged over 65) and younger adults, some of which, were living with dementia or physical disabilities, at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe with the care staff who supported them, and risks associated with their care had been assessed and managed to keep people safe. Staff understood safeguarding procedures should they be concerned a person may not be safe.
People's needs were assessed before they started to receive care visits to make sure their needs could be met. Care plans confirmed how people should receive support and people's experience of their care visits were regularly reviewed to ensure these were completed in accordance with what had been agreed.
People were treated with dignity, respect and kindness. Staff knew people well and provided personalised care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. People’s preferences for care were recorded in their care plans to ensure they received care and support in accordance with their wishes.
People received their medicines when needed them. Some improvements to medicine records were identified to make sure it was consistently clear how medicines had been managed.
Staff understood their responsibilities to maintain good infection control practices to prevent the spread of infection and people confirmed staff followed good practice when supporting them.
There were enough suitably trained staff available to meet people's needs, and enough time allocated to care visits to provide the support people required. People confirmed they received the support as agreed and spoke positively of the caring approach of staff. The provider carried out competency checks of staff regularly to make sure they continued to support people safely and appropriately.
Staff worked with other professionals to ensure people received support when needed. Staff supported people to make contact with health care professionals if required.
People knew how to raise any concerns with the agency if needed and confirmed these were responded to and actions taken to resolve them.
There was a quality monitoring system to enable the registered manager and provider to have oversight of the service, and make sure any improvements needed, were identified and acted upon.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
This service was registered with us on 9 July 2018 and this was the first inspection to this service.
Why we inspected
This was a planned inspection following registration of the service.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.