Archived: The Sandhurst Group Practice

Updated 20 August 2015

The Sandhurst Group Practice delivers GP services to the population of Owlsmoor and Sandhurst and approximately 20,000 patients are registered with the practice. Services are delivered from two purpose built practices one in Owlsmoor and one in Sandhurst.

The practice is open between 8am and 6.30pm Monday to Friday. Appointments are available between 8.30am and 12pm and 2pm to 6pm. Extended hours surgeries are offered on a Thursday evening between 6.30pm and 7.30pm and every Saturday morning between 8.30am and 11am. The Saturday morning service alternates between the two practice locations but appointments are available to all registered patients.

The practice has opted out of providing out-of-hours services to their own patients and refers them

to The Frimley Primary Care Service via the 111 service.

Updated 20 August 2015

Letter from the Chief Inspector of General Practice

We carried out an announced focused inspection of the Sandhurst Group Practice, 1 Cambridge Road, Owlsmoor, Sandhurst, Berkshire, GU47 0UB, on 2 July 2015. We carried out this inspection to check that the practice was meeting regulations. Our previous inspection in October 2014 had found breaches of regulations relating to safe and effective delivery of services. The ratings for the practice have been updated to reflect our findings.

We found the practice had made significant improvement since our last inspection on 2 October 2014 and they were meeting regulations that had previously been breached.

Specifically the practice was:

• Operating safe systems in relation to the recruitment of staff and there was evidence of a systematic approach to staff induction.
• Following processes to manage medicines safely and cleaning and infection control procedures had been improved to reduce risk of cross infection.
• Consistently applying current clinical guidelines and had undertaken a range of clinical audits to assess, monitor and improve patient care.

We have amended the rating for this practice to reflect these changes. The practice is now rated good for the provision of safe, effective, caring, responsive and well led services.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 20 August 2015

The practice is rated as good for the care of patients with long-term conditions because they had addressed previous breaches of regulations relating to safe and effective delivery of care and treatment. The practice was meeting regulations. Nursing staff had lead roles in chronic disease management and patients at risk of hospital admission were identified as a priority. Longer appointments and home visits were available when needed. All these patients had a named GP and a structured annual review to check that their health and medication needs were being met. For those people with the most complex needs, the named GP worked with relevant health and care professionals to deliver a multidisciplinary package of care.

Updated 20 August 2015

The practice is rated as good for the care of families, children and young people because they had addressed previous breaches of regulations relating to safe and effective delivery of care and treatment. The practice was meeting regulations. Immunisation rates were relatively high for all standard childhood immunisations. Appointments were available outside of school hours and the premises were suitable for children and babies. The practice worked with midwives, health visitors and school nurses.

Updated 20 August 2015

The practice is rated as good for the care of older patients because they had addressed previous breaches of regulations relating to safe and effective delivery of care and treatment. The practice was meeting regulations. Nationally reported data showed that outcomes for patients were good for conditions commonly found in older people. The practice offered proactive, personalised care to meet the needs of the older people in its population and had a range of enhanced services, for example, in dementia and end of life care. It was responsive to the needs of older people, and offered home visits and rapid access appointments for those with enhanced needs.

Updated 20 August 2015

The practice is rated as good for the care working age patients and those recently retired because they had addressed previous breaches of regulations relating to safe and effective delivery of care and treatment. The practice was meeting regulations. The needs of the working age population, those recently retired and students had been identified. The practice was proactive in offering online services as well as a full range of health promotion and screening that reflects the needs for this age group.

Updated 20 August 2015

The practice is rated as good for the care of patients experiencing poor mental health (including patients with dementia). They had addressed previous breaches of regulations relating to safe and effective delivery of care and treatment. The practice was meeting regulations. The practice supported their patient focus group with an education event which included spotting the early signs of dementia. A visiting talking therapy service was available which offered both individual and group support. Patients with long term mental health problems had individual care plans and a specialist mental health worker was invited to attend the practice multi professional meetings.

Updated 20 August 2015

The practice is rated as good for the care of patients whose circumstances may make them vulnerable because they had addressed previous breaches of regulations relating to safe and effective delivery of care and treatment. The practice regularly worked with multi-disciplinary teams in the case management of vulnerable people. It had told vulnerable patients about how to access various support groups and voluntary organisations. Staff had been trained in how to recognise signs of abuse in vulnerable adults and children. Health promotion activities and translation services had been improved and enhanced for members of the Nepalese community registered with the practice. The practice was meeting regulations.