We visited Dr Susanne Senhenn to look at the care and treatment provided to people who used the service. During our inspection we spoke with seven people who had used the service. One of which was a member of the patient participation group. We also spoke with six of the staff.All of the people we spoke with were very happy with the service they received. However all of them were unhappy with the telephone system for booking appointments and the car parking facilities.
People told us that they felt respected by staff, and were able to take part in decisions about their treatment. One person said 'They do their best to get to the bottom of my problem.' Another person told us 'Staff are always polite, kind and respectful.'
People told us that they felt their needs had been met by the service. People told us they never felt rushed by the doctors or nurses during their appointments. One person said 'The doctors seem to know me when I come here. On the whole it is a very good service.'
We saw that systems were in place to safeguard children and adults from abuse. However not all of the staff could describe which outside agency safeguarding concerns should be reported to.
We saw that some recruitment information in the staff records was not available at the time of our visit.
There was a system in place for recording complaints. Where complaints had been received we saw that the provider had investigated fully, and responded to the person who made the complaint.