This practice is rated as Good overall. (Previous rating 12/05/2015 – Good)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Dr. S.D. Roberts and Partners on 4 December 2018 as part of our inspection programme.
At this inspection we found:
- The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines and best practice.
- There were comprehensive policies and procedures to support best practice.
- There was an open and transparent approach to safety and a system in place for recording, reporting and learning from significant events. The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- There was clearly defined and embedded systems, processes and practices in place to keep people safe and safeguarded from abuse and for identifying and mitigating risks of health and safety.
- There were clear responsibilities, roles and systems of accountability to support effective governance.
- The practice worked proactively with other organisations to ensure patients had access to a range of services to support their health and wellbeing.
- Staff involved treated patients with compassion, kindness, dignity and respect.
- The practice responded to complaints in a timely and open manner.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- All of the 18 patient comment cards and feedback on NHS website were positive about the timely access and quality of care patients received.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.