The Care Quality Commission
  • Doctor
  • GP practice

Archived: Wish Park Surgery

The Surgery, 124 New Church Road, Hove, East Sussex, BN3 4JB (01273) 729194

Provided and run by:
Wish Park Surgery

All Inspections

5 December 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people who used the service. We talked with six people who used the service, one of who was also a member of the practices Patient Participation Group (PPG). We observed interaction between staff and people who used the service. We reviewed records and systems and looked at the environment and how this impacted on the service delivery. We spoke with staff that included; the two practice managers, a practice nurse, a healthcare assistant, the reception manager and a receptionist. We also spoke with one of the GP's in the partnership.

This told us that people who used the service care needs had been assessed; they had time to discuss their health care issues, and had been fully involved in making decisions about their care and treatment. Comments from people who used the service included, " The service you get is really brilliant,' 'I get the feeling that the staff get on well together. It rubs onto everything,' and 'It works marvellously well.'

We saw that processes were established that ensured staff had an understanding of abuse and what to do if it was suspected.

People were protected from the risk of infection because appropriate guidance had been followed.

Recruitment procedures were in place to protect people who used the service.

There was an annual patient survey carried out, and there were arrangements for the practice to monitor standards of quality and safety.