Coachmans Medical Practice

Updated 3 April 2018

Coachmans Medical Practice offers general medical services to patients. There are approximately 11,000 registered patients.

The practice is run by six partners which include four GPs (three male and one female), the practice manager and the practice nurse manager. The practice is also supported by three salaried GPs (one male and two female), three practice nurses (female), three healthcare assistants, a team of receptionists and administrative staff, a deputy practice manager, an IT manager, a building services manager.

The practice population has a significantly lower number of patients between 55-85 years of age than the England and local clinical commissioning group (CCG) averages, with a significantly lower than average number of patients aged over 65 years of age. The number of patients aged 0-9 and 15-39 years of age were above average. There are fewer than average patients with a long standing health conditions and the percentage of registered patients suffering deprivation (affecting both adults and children) is slightly higher than the average for England.

Services are provided from the location:

Lansbury Road

Broadfield

Crawley

West Sussex

RH11 9JA

There are arrangements for patients to access care from an Out of Hours provider through NHS 111.

The practice runs a number of services for it patients including asthma clinics, child immunisation clinics, diabetes clinics, new patient checks and holiday vaccinations and advice. Further information on the practice and services provided can be found on their website, www.coachmansmedicalpractice.co.uk

Updated 3 April 2018

Letter from the Chief Inspector of General Practice

Coachmans Medical Practice is rated as good overall. (Previous inspection 25 March 2015 rated as good overall).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Coachmans Medical Practice on 10 January 2018. The inspection was carried out as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• The practice had appropriate facilities and was well equipped to treat patients and meet their needs.
• Patients said they were able to book an appointment that suited their needs. Pre-bookable, on the day appointments, home visits and phone consultation services were available.
• The practice recognised that the patient’s emotional and social needs were as important as their physical needs.
• Recruitment procedures were kept patients safe.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• Staff had been provided with appropriate training, supported to develop new skills and received an up to date appraisal.
• Staff were positive about working in the practice.
• Patient survey results were positive and higher than average in some areas.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 3 April 2018

Updated 3 April 2018

Updated 3 April 2018

Updated 3 April 2018

Updated 3 April 2018

Updated 3 April 2018