The Care Quality Commission
  • Doctor
  • GP practice

Archived: Swanswell Medical Centre

Overall: Good read more about inspection ratings

St Marks Annexe, Bird Street, Coventry, West Midlands, CV1 5FX (024) 7622 3250

Provided and run by:
Swanswell Medical Centre

All Inspections

27 January 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We inspected this service on 27 January 2015 as part of our new comprehensive inspection programme.

The overall rating for this service is good. We found the practice to be good in the safe, effective, caring, responsive and well-led domains. We found the practice provided good care to older people, people with long term conditions, families, children and young people, the working age population and those recently retired, people in vulnerable circumstances and people experiencing poor mental health.

Our key findings were as follows:

  • Patients were kept safe because there were arrangements in place for staff to report and learn from incidents that occurred. The practice had a system for reporting, recording and monitoring significant events over time.
  • There were systems in place to keep patients safe from the risk and spread of infection.
  • Evidence we reviewed demonstrated that patients were satisfied with how they were treated and that this was with compassion, dignity and respect. It also demonstrated that the GPs were caring, good at listening to patients and gave them enough time.
  • The practice had an open culture that was effective and encouraged staff to share their views through staff meetings and significant event meetings.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

13 September 2013

During a routine inspection

On the day of our announced inspection we spoke with three patients and four members of staff, including two doctors. After our inspection we spoke with a further four patients by telephone.

People were satisfied with all aspects of the practice, including the appointment system. When necessary, patients were given an appointment on the same day. People told us they were able to get through to the surgery on the telephone easily and said reception staff were friendly and helpful. One person told us: 'I can always get through on the phone, but will sometimes turn up for an appointment and can often be seen without waiting long.'

We saw that patients' views and experiences were taken into account in the way the service was provided and that they were treated with dignity and respect. When patients received care or treatment they were asked for their consent and their wishes were listened to.

The practice was clean and well organised. Processes were in place to minimise the risk of infection. There were also processes in place for monitoring the quality of service provision. There was an established system for regularly obtaining opinions from patients about the standard of the service they received.

The building was fully accessible and in a good state of repair.

There was a complaints procedure in place and although none of the people we spoke with had needed to complain, they knew how to do so. One person told us: 'I'm very happy with the health centre and have recommended it to people of my community.'