Archived: Roe Lane Surgery

Updated 22 May 2018

Roe Lane Surgery is operated by the provider Roe Lane Surgery. The practice is situated at 172 Roe Lane. Churchtown, Southport, Merseyside PR9. The website address is www.roelanesurgery.nhs.uk

The practice provides a range of primary medical services including examinations, investigations and treatments and a number of clinics such as clinics for patients with diabetes, asthma and hypertension.

The practice is responsible for providing primary care services to approximately 3480 patients. The practice is based in an area with lower levels of economic deprivation when compared to other practices nationally. The practice is part of Southport and Formby Clinical Commissioning Group (CCG).

The staff team includes two general practitioners who are partners, salaried GPs and a long term locum GP. There is a practice nurse prescriber, two healthcare assistants, a clinical pharmacist, practice manager, business manager and administration and reception staff. Four GPs are female, one GP is male and the nursing team are female.

Roe Lane Surgery is open Monday – Friday 8am - 6.30pm, with extended hours opening until 8pm on Monday. Patients can book appointments in person, via the telephone or online.

The practice provides telephone consultations, pre-bookable consultations, on the day appointments, urgent consultations and home visits. The practice treats patients of all ages and provides a range of primary medical services.

Outside of practice opening hours patients can access the out of hours GP provider by calling the NHS 111 service.

Updated 22 May 2018

This practice is rated as Good overall. (Previous inspection July 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced at Roe Lane Surgery on 21 March 2018. The inspection was carried out as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• Data showed that outcomes for patients at this practice were similar to outcomes for patients locally and nationally.

• Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.

• Patients told us they found it easy to make an appointment and there was good continuity of care.

• The practice had appropriate facilities, including disabled access. It was well equipped to treat patients and meet their needs.

• Complaints had been investigated and responded to in a timely manner.

• There was a clear leadership and staff structure and staff understood their roles and responsibilities.

• The provider had a clear vision to provide a safe, good quality service.

• Feedback from patients was used to make improvements to the service.

• There was a focus on continuous learning and improvement.

We saw two areas of outstanding practice:

• The practice proactively engaged with the wider health and social community to support better outcomes for patients such as mental health services including hosting the Alzheimer’s Society monthly clinic.

• 98% of patients who responded to the GP National Patients Survey said they could get through easily to the practice by phone compared to the Clinical Commissioning Group (CCG) of 64% and the national average of 71%. This was confirmed by six patients spoken with on the day of the inspection and completed CQC surveys.

The areas where the provider should make improvements are:

• Review the security protocol to ensure staff maintain the security of their computer and NHS passwords.

• Carry out a more detailed risk assessment in relation to the use of the first floor consultation room by patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 22 May 2018

Updated 22 May 2018

Updated 22 May 2018

Updated 22 May 2018

Updated 22 May 2018

Updated 22 May 2018