Background to this inspection
Updated
4 October 2018
- The registered provider is Aylesford Medical Centre.
- Aylesford Medical Centre is located at Admiral Moore Drive, Royal British Legion Village (RBLV), Aylesford, Maidstone, Kent, ME20 7SE.
- The practice has a general medical services contract with NHS England for delivering primary care services to the local community.
- The practice website address is
- Aylesford Medical centre has a registered patient population of 7,083 patients. The practice is located in an area with a much lower than average deprivation score. The practice is located within the Royal British Legion Village and considerable numbers of Nepalese, Eastern European and ex service personnel patients are registered with them.
- There are arrangements with other providers (such as IC24) to deliver services to patients outside of the practice’s working hours.
- The practice staff consists of two partner GPs (female) who are supported by a salaried GP (female), a long-term locum GP (male), a practice manager, a nurse practitioner (female), a health care assistant (female), as well as reception and administration staff.
- Aylesford Medical Centre is registered with the Care Quality Commission to deliver the following regulated activities: diagnostic and screening procedures; family planning; maternity and midwifery services; surgical procedures; treatment of disease, disorder or injury.
Updated
4 October 2018
This practice is rated as Good overall. (Previous rating February 2016 – Good)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Aylesford Medical Centre on 16 August 2018, under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
We saw one area of outstanding practice:
- The practice used a Safe and Found protocol on their website. This enabled, in the event of a vulnerable family member or friend going missing, a form to be easily handed to the police to reduce the time taken in gathering information about them.
The areas where the provider should make improvements are:
- Continue to monitor and improve target rates for childhood immunisation uptakes.
- Continue with their plan to establish a new patient participation group.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.
Working age people (including those recently retired and students)
Updated
4 October 2018
People experiencing poor mental health (including people with dementia)
Updated
4 October 2018