Broad Street Surgery Also known as CoventryGP.Com Group of Medical Practices (Jubilee Health Centre and Broad Street Surgery)

Updated 23 January 2024

Broad Street Surgery is located in the Foleshill area of Coventry and serves patients within the Coventry city area. The practice is situated in a purpose-built health centre, along with another GP practice. The practice also has a branch surgery which is located in the same area of Coventry approximately one mile away called Jubilee Health Centre. The branch surgery is managed from the Broad Street Surgery site. The practice provided services for approximately 11,210 patients at the time of our assessment. The patient list is shared for both sites. The National General Practice Profile indicates that 60% of the practice population are from a white background, 28% of patients from an Asian background, with the remaining 12% of the population originating from black, mixed or other ethnic groups. Information published by Public Health England, rates the level of deprivation within the practice population group as 3, on a scale of 1 - 10. Level 1 represents the most deprived areas, and level 10 the least deprived.

The provider is registered with CQC to deliver the following regulated activities: surgical procedures, treatment of disease, disorder or injury, diagnostic and screening procedures, maternity and midwifery services and family planning. The practice’s staff consists of three GPs partners (all male) and two salaried GPs (all male), two nurses, a practice manager, a deputy practice manager who carries out some health care assistant duties, an operational manager, and five reception/administrative staff. All staff work at both sites. The practice has a GP training practice status and provides personalised tuition to GP trainees. This includes foundation year two doctors and those wishing to obtain specialist training to work in general practice.

Updated 23 January 2024

We previously carried out an announced comprehensive inspection at Broad Street Surgery on 6 January 2015. Following this inspection, we rated the practice as good overall. The practice was rated good for all key questions and all population groups.

We carried out an inspection of at Broad Street Surgery on 21 January 2020 due to the length of time since the last inspection.

Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:

• Safe
• Effective
• Caring
• Responsive
• Well-led.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected;
• information from our ongoing monitoring of data about services, and;
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall. We have rated the practice as good for all key questions.

We have rated this practice as requires improvement for the working age people population group, and good for all other population groups.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines and best practice.
• There were comprehensive policies and procedures to support best practice, and these were regularly reviewed and updated.
• There was an open and transparent approach to safety and a system in place for recording, reporting and learning from significant events. The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• There were clearly defined and embedded systems, processes and practices in place to keep people safe and safeguarded from abuse, and for identifying and mitigating risks to health and safety.
• Staff demonstrated a care, kindness and respect in dealing with patients.
• Staff involved patients in decisions about their care.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The practice had a comprehensive approach to succession planning and the promotion of sustainable care.
• The practice had a focus on learning and improvement.
• There were clear responsibilities, roles and systems of accountability to support effective governance.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

• Continue to explore ways to increase the screening rates for cervical cancer, breast cancer, and bowel cancer.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care