This practice is rated as outstanding overall. (Previous inspection November 2015 – Outstanding)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Outstanding
Are services well-led? - Outstanding
We carried out an announced comprehensive inspection at Dr Weir & Partners (which is also known locally as Minchinhampton Surgery) on 24 April 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- People’s individual needs and preferences were central to the planning and delivery of tailored services. The services were flexible, provide choice and ensure continuity of care.
- The involvement of other organisations and the local community was integral to how services were planned and ensures that services meet people’s needs.
- There was a proactive approach to understanding the needs of different groups of people and to deliver care in a way that meets these needs and promotes equality.
- Leaders had an inspiring shared purpose and strived to deliver and motivate staff to succeed.
- Feedback from patients about the service they received was positive.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- Results from the National GP Survey showed the practice was performing above the local and national averages in all areas surveyed.
We saw several areas of outstanding practice:
- The practice involved patients who were also carers in promoting good outcomes for those groups of patients.
- The patient participation group recognised there was poor public transport network in Minchinhampton and responded by working in collaboration with practice to deliver a volunteer transport service for patients.
The area where the practice should make improvements:
- Continue to monitor exception reporting to improve patient outcomes.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice