Archived: Drs Winslow and Menage

Letter from the Chief Inspector of General Practice

We inspected Drs Winslow and Menage on 9 October 2014 and visited the main surgery in Scots Gap and the branch surgery in Stamfordham. We inspected this service as part of our new comprehensive inspection programme. This provider had not been inspected before and that was why we included them.

Overall, we rated the practice as good, although there were some areas where the practice need to take action. Our key findings were as follows:

• Patients reported good access to the practice and continuity of care, with urgent appointments available the same day.
• Patients said, and our observations confirmed, they were treated with kindness and respect.
• Patient outcomes were at or above average for the locality and good practice guidance was referenced and used routinely.
• The practice was visibly clean and tidy.
• The practice learned from incidents and took action to prevent a recurrence.

We saw the following area of outstanding practice:

• The practice was considered to be outstanding in terms of their caring approach. Patients were respected and valued as individuals by the practice staff and feedback from patients reflected this.

However, there were also areas of practice where the provider needs to make improvements. 

Importantly, the practice must:

• Improve the way they manage medicines.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice