31 March 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Tangmere Medical Centre on 31 March 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was a system in place for reporting and recording significant events. However, there were some inconsistencies in the recording and sharing of significant events and near misses.
- The practice did not have effective arrangements in place for the safe management of medicines.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
- Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
- Patients said they found it easy to make an appointment with a named GP. There was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management.
- The practice sought feedback from staff and patients, which it acted on.
The areas where the provider must make improvements:
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Put arrangements in place to ensure the safe management of medicines.
The areas where the provider should make improvements:
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Ensure significant events and near misses in the dispensary and the practice are consistently recorded and shared. Include non-clinical events so that learning opportunities are maximized.
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Ensure accurate recuitment records for all staff.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice