The Care Quality Commission
  • Doctor
  • GP practice

Dr R G Crispin & Partners Also known as The Clanfield Practice

Overall: Good read more about inspection ratings

2 White Dirt Lane, Clanfield, Waterlooville, Hampshire, PO8 0QL (023) 9259 3285

Provided and run by:
Dr R G Crispin & Partners

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr R G Crispin & Partners on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr R G Crispin & Partners, you can give feedback on this service.

4 December 2019

During an annual regulatory review

We reviewed the information available to us about Dr R G Crispin & Partners on 4 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

14 June 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr R G Crispin & Partners also known as The Clanfield Practice, on 15 August 2016. The overall rating for the practice was requires improvement. The full comprehensive report on the August 2016 inspection can be found by selecting the ‘all reports’ link for Dr R G Crispin & Partners on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 14 June 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 15 August 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as Good. Our key findings for this inspection were as follows:

  • The practice had now ensured all staff received appropriate training to carry out their role. Including for infection control, basic life support and chaperone training in accordance with practice policy.
  • The practice had completed clinical audits to demonstrate clinical learning and development.
  • All staff had received training on safeguarding adults and children to ensure they were aware of their responsibilities and were competent to identify and act on situations where service users may be at risk of harm.
  • The practice had reviewed the appointments system.
  • The practice had made arrangements improve upon patients’ conversations being over heard in the reception area. The practice had put up information signs asking for patients to give more privacy to patient’s queueing in front of them and to stand back from the reception counter. Patients could also speak with staff in private if they wished.

The areas where the provider should make improvement are:

  • The practice needs to improve on identifying patients who were carers for support to be offered as needed.
  • Review arrangements to make sure appropriate sink taps are provided for hand washing.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

15th August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Crispin & Partners on 15th August 2016. Overall the practice is rated as requires improvement.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The practices performance collected for the Quality and Outcome Framework and performance against national screening programmes to monitor outcomes for patients were low compared to the national average for 2014/2015.
  • Patients said the they had difficulty booking appointments in advance.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was leadership structure and staff felt supported by management.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider must make improvement are:

  • Ensure all staff receive appropriate training to carry out their role. In particular safeguarding, infection control and basic life support in accordance with practice policy.
  • Ensure that clinical audits are undertaken regularly to demonstrate clinical learning and development.

The areas where the provider should make improvement are:

  • Review arrangements to make sure appropriate sink taps are provided for hand washing.
  • Review the booking of appointments in advance.

  • Ensure that patients’ conversations cannot be over heard in the reception area by patients queuing behind them.

  • Ensure that patients who are also carers are identified for support to be offered as needed.
  • Ensure that staff who act as chaperones are trained to undertake the role.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice