We carried out a review of the data available to us about Line Of Sight Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Line Of Sight Care Limited, you can give feedback on this service.
Line Of Sight Care Limited is a domiciliary care service providing personal care to people living in their own homes. At the time of the inspection, the service supported 50 people with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe and well supported by staff. Staff knew how to report any concerns about people’s safety or welfare. Risks to people had been assessed and staff used this information to support people safely. Medicines were managed safely by trained staff. Staff followed infection prevention and control guidance to reduce the risk of infections. There were reviews of incidents and accidents, and preventative actions had been taken when needed.
People’s needs were assessed, and they were happy with the quality of their care. They were supported by staff who were appropriately trained for their roles. Staff felt supported by the management team. When required, staff supported people with eating and drinking, and they respected people's preferences and choices.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives told us staff were kind, caring and friendly. One person said, “Some of the carers (staff) are very good, I get on well with them. We often laugh and joke together.” Staff spoke fondly about people they supported, and they said they enjoyed working at the service. People were involved in discussions about their care and support. They had copies of their care plans and they reviewed these regularly with senior staff. People said staff supported them in a way that promoted their privacy, dignity and independence.
People said their care was planned and delivered in a way that met their individual needs. Staff understood people’s communication needs so that they could provide person-centred care. People’s complaints and concerns were dealt with in a timely way. Staff supported people at the end of their lives if this support was required.
People, relatives and staff were asked for their views about the service and felt listened to. The registered manager used their quality monitoring systems to identify any areas that needed further development. They made improvements when necessary. The registered manager worked closely with the care team co-ordinators and regional manager to help ensure a smooth transition and a good service for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 10 August 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the provider’s registration date and our monitoring of the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.