Friarsgate Practice

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Outstanding

• Well-led

  Requires improvement

Our view of the service

Friarsgate Practice is a GP practice and provides a range of primary medical services and is registered with the Care Quality Commission under the Health and Social Care Act 2008 to provide the following regulated activities; diagnostic and screening procedures, family planning, midwifery and maternity services, surgical procedures and treatment of disease, disorder or injury. This announced assessment was undertaken between 1 December 2023 and 9 December 2023. We carried out our on-site visit on 5 December 2023. We assessed 6 quality statements under the key questions of Safe, Effective, Responsive and Well-led. This included: Learning culture, medicines optimisation, assessing needs, delivering evidence-based care and treatment, equity in experience and outcomes and governance, management and sustainability. During our assessment, we found concerns around the management of people’s medicines, care and treatment for people with long-term conditions which resulted in a breach of regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We found a lack of effective governance systems and processes to assess, monitor and improve the quality and safety of the service, including the provision of clinical supervision of staff and the accuracy of patient records which resulted in a breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can find more details of our concerns in the evidence category findings.

People's experience of this service

Feedback from people, relatives and professionals who worked closely with the service and the overall experience of using the service was positive, particularly in relation to person-centred care, people felt listened to and were treated with dignity and respect. However, the shortfalls we identified in relation to the care and treatment provided could impact people’s experience. You can find more details of our concerns in the evidence category findings.