King Cross Practice

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Kings Cross Practice provides General Medical Services (GMS) under a locally agreed contract with NHS England to patients in Halifax. We carried out an announced assessment of one quality statement, Equity of Access, under the key question Responsive at Kings Cross Practice on 22 March 2024. Responsive assessments are remote focused reviews to help us understand what practices are doing to try to meet patient demand and the current experience of people who use these services and of providers. People can access services when they need to, without physical or digital barriers, including out of normal hours and in an emergency. People are given support to overcome barriers to ensure equal access. The practice understood the challenges to patient access and responded to patient needs. Following our assessment, the key question of responsive continues to be rated as good. We did not assess the other key questions of safe, effective, caring or well-led. The previous ratings of good for these 4 questions carry forward. The service is still rated as good overall.

People's experience of this service

The practice had performed in line with national ‘access’ averages on the latest GP National Patient Survey for two of the four Indicators. However, Indicators regarding respondents being satisfied with how easy it was to get through to the practice by phone, and with the appointment’s offered were comparable but slightly lower than the England averages. The practice compiled a GP Patient Survey action plan where they monitored trends across time, highlighted increases and decline in satisfaction, analysed this, and took action to improve. Patient feedback gathered by the practice was mainly positive. We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. At the same time, our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. Although we saw the practice was attempting to improve access, this was not yet reflected in the GP patient survey data.