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Archived: Montague Medical Practice

Overall: Good read more about inspection ratings

Montague Medical Centre, Fifth Avenue, Goole, Humberside, DN14 6JD (01405) 762830

Provided and run by:
Montague Medical Practice

Important: The provider of this service changed. See new profile

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Background to this inspection

Updated 16 August 2018

Montague Medical Practice, Fifth Avenue, Goole, DN14 6JD is in a purpose-built property in the town of Goole, East Yorkshire. Parking is available at the practice. Consulting and treatment rooms are all on the ground floor.

The practice provides services under a General Medical Services (GMS) contract with the NHS North Yorkshire and Humber Area Team to the practice population of 9232, covering patients of all ages.

The provider is registered with the Care Quality Commission to provide the regulated activities Diagnostic and screening procedures, Family planning, Maternity and midwifery services, Surgical procedures and Treatment of disease, disorder or injury.

The proportion of the practice population in the 65 and over age groups is lower than the local CCG average and similar to the England average. The proportion of the practice population in the under 18 years age group is similar to the local CCG and England average. The practice scored five on the deprivation measurement scale, the deprivation scale goes from one to ten, with one being the most deprived. People living in more deprived areas tend to have greater need for health services.

The practice has three GP Partners, one male and two females, two work full-time and one part-time. There are three advanced nurse practitioners, three practice nurses and one health care assistants, all work part-time and all are female. There is a practice manager, assistant practice manager and a team of administration, reception and secretarial staff.

The surgery is open between 8am to 6pm Monday to Friday. The practice has an ‘on the day’ appointment system. Patients contact the surgery between 8am and 11am on the day they wish to be seen. The receptionist asks patients to provide a brief indication of why they were calling and then tells the patient that one of the clinicians will ring them back to discuss their needs and arrange whatever care is necessary. Pre-bookable appointments are available on Monday mornings. The practice is also open on Saturday mornings for pre-bookable appointments.

The practice, along with all other practices in the East Riding of Yorkshire CCG area have a contractual agreement for the Out of Hours provider to provide OOHs services from 6.00pm on weeknights. This has been agreed with the NHS England area team.

Overall inspection

Good

Updated 16 August 2018

This practice is rated as Good overall. (Previous rating November 2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Montague Medical Practice on 13 June 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Take action to complete infection control audits at recommended intervals.
  • Develop a protocol for inhaler use in spirometry clinics.
  • Improve the process for receiving and assessing new clinical guidance.
  • Take action to promote Patient Participation Group information in the waiting area and on the practice website.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.