Archived: The Laurels Medical Practice

Updated 5 July 2016

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of the practice on 28 July 2015, when we found breaches of legal requirements and identified aspects of diabetes care and cancer screening that required improvement. We served two requirement notices relating to the breaches.

Following the inspection, the practice wrote to us to say what it would do to meet the legal requirements in relation to the breaches of regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, relating to safe care and treatment, and regulation 14 of the Care Quality Commission (Registration) Regulations 2009, regarding notice of absence.

We undertook this focussed inspection on 16 May 2016 to check that it had implemented its action plan and to confirm that it now met the legal requirements. This report covers our findings in relation to those requirements and to the improvements needed to provide an effective service. We found that the practice had taken appropriate action to meet the requirements of the regulations. We also found that significant steps had been taken in relation to diabetes care. Data showed there had been some improvement in the effectiveness of the service, but results remained below average. We have revised the overall rating for the practice, which is now good. However, we have again rated the practice as requires improvement for providing an effective service, as we would like to see the progress sustained and for further improvement to be made.

The provider should -

• Continue working to sustain improvement in relation to the care of patients with diabetes.

You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for The Laurels Medical Practice on our website at www.cqc.org.uk.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

Updated 5 July 2016

The practice is rated as requires improvement for the care of people with long-term conditions.

• We saw evidence of some improvement since our last inspection in relation to diabetes care. However, the practice’s results remained below average and the improvements need to be sustained.

Updated 5 July 2016

The practice is rated as good for the care of families, children and young people.

As the practice was now found to be providing good care for safe and well-led services this affected the ratings for all the population groups we inspect against.

Updated 5 July 2016

The practice is rated as good for the care of older people.

As the practice was now found to be providing good care for safe and well-led services this affected the ratings for all the population groups we inspect against.

Updated 5 July 2016

The practice is rated as good for the care of working age people (including those recently retired and students).

As the practice was now found to be providing good care for safe and well-led services this affected the ratings for all the population groups we inspect against.

Updated 5 July 2016

The practice is rated as good for the care of people whose circumstances may make them vulnerable.

As the practice was now found to be providing good care for safe and well-led services this affected the ratings for all the population groups we inspect against.

Updated 5 July 2016

The practice is rated as good for the care of older people.

As the practice was now found to be providing good care for safe and well-led services this affected the ratings for all the population groups we inspect against.