This practice is rated as Good overall. (Previous inspection February 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Longford Street Medical Centre on 24 April 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- The practice strongly supported staff in their development and training.
- The practice, with other practices in the Clinical Commissioning Group and the wider NHS, had receptionists who were trained as care navigators who signposted patients to the right person at the right time across a variety of health services.
The areas where the provider should make improvements are:
- The practice staff should share, discuss and learn from significant events in practice meetings.
- The practice should share, discuss and learn from complaints in practice meetings.
- Improve the process for the management of medicines including high risk medicines.
- The practice should carry out a risk assessment and consider its emergency drug stock.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice