The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Plan Care Aylesbury

Suite A, 1st Floor, Elsinore House, 43 Buckingham Street, Aylesbury, Buckinghamshire, HP20 2NQ

Provided and run by:
Taylor Gordon & Co. Limited

All Inspections

9 May 2013

During a routine inspection

We met with the manager, the nominated individual and three staff. We spoke on the telephone to two additional staff, three people who use the service and two relatives. We read the documentation in five people's care files and three staff recruitment files.

We heard from people who use the service that on the whole they were very happy with the care they received. One family member told us of concerns they had regarding the care of their relative and this was being looked into by the manager.

One person told us they were 'Very happy' with the care that was provided to them, and the carers were 'Very kind to me in the morning'. Another person told us the carers were 'Friendly and helpful.'

We found the recruitment process was thorough and effective. We found when speaking to staff, they were positive about the provider and the manager, and told us they felt they did a good job. They told us they checked with the people who used the service if they were happy with what they did to support them and how they supported them.

We read care plans addressed risk, choice and involved the people using the service in agreeing how their care was delivered.

We saw from the records that for the week commencing the 29th April 2013 to 5th May 2013 93% percent of calls made to people to support them were on time. There were no missed calls reported.