Archived: Abbotswood Medical Centre

We carried out an inspection of this service following our annual review of the information available to us including information provided by the practice. Our review indicated that there may have been a significant change to the quality of care provided since the last inspection.

This inspection focused on the following key questions: safe, effective and well-led.

Because of the assurance received from our review of information we carried forward the ratings for the following key questions: caring and responsive.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We rated the practice as requires improvement for providing safe services because:

• The practice’s systems and processes to keep people safe and safeguarded from abuse were not always comprehensive.
• There were some gaps in systems to assess, monitor and manage risks to patient safety.
• Some infection prevention and control measures were lacking.
• The practice’s systems for the appropriate and safe use of medicines, including medicines optimisation were not always comprehensive.

Please see the final section of this report for specific details of our concerns.

We rated the practice as good for providing effective and well-led services because:

• Patients received effective care and treatment that met their needs. The practice routinely reviewed the effectiveness and appropriateness of the care it provided. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• The way the practice was led and managed promoted the delivery of high quality, person-centred care and an inclusive, supportive environment for staff. There was a focus on continuous learning and improvement at all levels of the organisation. We saw evidence to demonstrate that throughout 2019 where systems, processes or protocols required improvement, action was taken to achieve this.

The area where the provider must make improvements is:

• Ensure care and treatment is provided in a safe way to patients.

Please see the final section of this report for specific details of the action we require the provider to take.

The areas where the provider should make improvements are:

• Implement a comprehensive and documented system of training to include staff completing all essential training in a timely way, at the appropriate level for their roles, and that the healthcare assistant completes the Care Certificate.
• Strengthen the existing processes around water temperature and prescription stationery monitoring, multidisciplinary team working and the accessibility of the complaints process on the practice website.
• Continue to take steps so that the patient invitation, review and data collection processes in place for cervical screening and child immunisations are comprehensive and patients are encouraged to participate in these and national cancer screening programmes.
• Provide additional methods for people to raise their views, suggestions and concerns including giving staff access to a Freedom to Speak Up Guardian and patients access to an active Patient Participation Group.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care