The Care Quality Commission
  • Doctor
  • GP practice

Archived: Wallace House

Overall: Good read more about inspection ratings

9-11 St Andrew Street, Hertford, Hertfordshire, SG14 1HZ (01992) 550541

Provided and run by:
Lea Wharf Medical

Important: This service is now registered at a different address - see new profile

All Inspections

23 October 2019

During an annual regulatory review

We reviewed the information available to us about Wallace House on 23 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

13 April 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Wallace House on 13 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

  • Review and make improvements to the disabled patient toilet facilities provided in line with the requirements of the Equality Act 2010.
  • Continue to monitor and ensure improvement to patient access to appointments and patient feedback.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice