The Care Quality Commission
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  • GP practice

Archived: Shephall Way Surgery

Overall: Good read more about inspection ratings

29 Shephall Way, Stevenage, Hertfordshire, SG2 9QN (01438) 312097

Provided and run by:
Shephall Health Centre

All Inspections

21/09/2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Shephall Way Surgery on 21 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The practice should make an improvement in the following area:

  • Continue to grow and improve numbers and diversity of patients involved in the practice participation group (PPG).

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

30 August 2013

During a routine inspection

We found the service to be welcoming with friendly staff. Practice information was displayed for people who used the service, including health promotion, access to support and other services available. Appointments could be made by telephone or in person at the surgery.

We spoke with seven people who all spoke highly of the services provided to them. We also spoke with staff who said they enjoyed working in the practice.

People's needs were assessed and care and treatment was planned and delivered in line with their individual wishes. One person said, "I've been coming here for about eight years and have never had any complaints." Another person said, "It's excellent here. I can always get an appointment straightaway if I need it.'

We saw that there was a system to ensure repeat prescriptions were available promptly and medicines that were kept at the practice were stored safely.

The practice had an electronic records system, which was used by all staff. Paper records received from other areas, when people changed practices, were stored safely.