Background to this inspection
Updated
16 September 2020
Croft Medical Centre is in Leamington Spa in South Warwickshire. In addition to the main location the practice also has a branch surgery in Bishop's Tachbrook for patients living in the village. The branch surgery has a dispensary on site to issue prescribed medicines to patients and is fully computerised and linked to the main location. The practice merged with Lisle Court practice in April 2018.
The practice is registered with the CQC to carry out the following regulated activities: diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury.
Croft Medical Centre has a list size of 15,890 patients. The practice has pockets of deprivation and was rated eight out of ten for levels of deprivation, with ten being the least deprived and one being the most deprived.
The practice has four GP partners and six salaried GPs (a mixture of male and female offering patients their preferred choice). The practice has five practice nurses, two nurse practitioners and dispensers. The clinical team are supported by a practice manager and a team of reception and administrative staff. The practice had recruited a clinical pharmacist since our last inspection.
The practice holds a General Medical Services (GMS) contract with NHS England. A GMS contract is a contract between NHS England and general practices for delivering general medical services and is the most common form of GP contract.
The practice does not provide out of hours services. Patients are advised to contact 111 for urgent GP access outside of normal GP working hours. When patients dial 111 they get advice from the Out of Hours service which is commissioned by the CCG.
Updated
16 September 2020
We carried out an announced comprehensive inspection at Croft Medial Centre on 11 February 2019 as part of our inspection programme. The overall rating for the practice was Good. The full comprehensive report on the February 2019 inspection can be found on our website at
www.cqc.org.uk
.
We carried out a desk-based review on 11 August 2020 to confirm that the practice had carried out their plan to make the improvements we had identified in our previous inspection on 11 February 2019. This report covers our findings in relation to those requirements and additional improvements made since our last inspection.
Overall the practice is rated as Good.
At our previous inspection we found that:
- improvements were required to ensure the keys to the controlled drugs cabinet were kept secure because there was a significant risk that controlled drugs could have been accessed by unauthorised people. The practice confirmed they had rectified this. A digital lock had been installed to store the dispensary keys and the practice ensured that only dispensary staff and the duty doctor had access to these.
- a review of the confidentiality of the reception area and the dispensary was needed. Confidential areas for patients accessing the reception and dispensary areas had now been facilitated.
- the appointment system and telephone access for patients needed to be kept under review to improve patient satisfaction. The practice confirmed that a clinical pharmacist had been appointed to help with workloads and improve access to GPs for patients with more complex needs, and that they needed to keep access to appointments under review. However, we are mindful that the impact of the Covid-19 pandemic on practices has brought about enforced changes to the way patients access appointments.
Working age people (including those recently retired and students)
Updated
20 March 2019
People experiencing poor mental health (including people with dementia)
Updated
20 March 2019
People whose circumstances may make them vulnerable
Updated
20 March 2019