The Care Quality Commission
  • Doctor
  • GP practice

Waterfront and Solent Surgery

Overall: Good read more about inspection ratings

Jones Lane, Southampton, Hampshire, SO45 6AW (023) 8084 1841

Provided and run by:
Waterfront and Solent Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Waterfront and Solent Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Waterfront and Solent Surgery, you can give feedback on this service.

7 November 2019

During an annual regulatory review

We reviewed the information available to us about Waterfront and Solent Surgery on 7 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

14 March 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Waterfront and Solent Surgery on 24 August 2016. The practice was rated good for effective, caring, responsive and well-led, and was rated requires improvement for safe. The overall rating for the practice was good. The full comprehensive report on the August 2016 inspection can be found by selecting the ‘all reports’ link for Waterfront and Solent Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 14 March 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach in regulations that we identified in our previous inspection on 24 August 2016. This report covers our findings in relation to those requirements.

At our previous inspection on 24 August 2016, we rated the practice as requires improvement for providing safe services as the practice’s waste management policy was not labelled, stored, transported and disposed of in accordance with national legislation and local policies.

It was also noted that on the previous inspection that the business continuity plan for the practice was not updated to reflect the current emergency contact numbers for staff. Information within the plan was not accessible off site.

Our key findings for 14 March 2017

  • We found that the waste management was improved and waste now correctly disposed of in line with current legislation and local policy.
  • The practice business continuity plan now had all the correct telephone numbers for emergency use and the information was accessible off site.

The practice is now rated as good for providing safe services.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

24th August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Waterfront and Solent Surgery on 24th August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients told us on the day of the inspection that they were able to get appointments when they needed them though they had to wait a few weeks for an appointment with their GP of choice at times.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The area where the provider must make improvement is:

  • The practice’s waste management policy must identify the process regarding its waste management and disposal in accordance with current national legislation and local policies. Healthcare waste must be labelled, stored, transported and disposed of in accordance with that protocol.

The area where the provider should make improvement is:

  • The practice’s business continuity plan should include up to date emergency contact numbers for staff and information within the plan must be accessible off-site.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice