The Care Quality Commission
  • Doctor
  • GP practice

The Southbroom Surgery

Overall: Good read more about inspection ratings

15 Estcourt Street, The Green, Devizes, Wiltshire, SN10 1LQ (01380) 719959

Provided and run by:
The Southbroom Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Southbroom Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Southbroom Surgery, you can give feedback on this service.

6 July 2019

During an annual regulatory review

We reviewed the information available to us about The Southbroom Surgery on 6 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

25 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of The Southbroom Surgery on 25 November 2015.

Overall the practice was rated as good. Specifically we found the practice good for the provision of safe, effective, caring, responsive and well led services. Consequently we rated the provision of services to all six population groups as good.

Our key findings included:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • Risks to patients were assessed and managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • Information about the services provided was available and was easy to understand. This included how to make a complaint and how to provide feedback.

  • Patients’ satisfaction with the care and treatment they received was higher than other practices in the locality.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure with resilience built in and staff felt supported by management.

  • The practice proactively sought feedback from staff and patients, which it acted on.

  • The practice was aware of and complied with the requirements of the Duty of Candour.

There were areas of service delivery where the practice needs to make improvements.

Importantly the practice should:

  • Consistently record the results of checks of emergency equipment.

  • Ensure the risk assessment for medicines held to respond to an emergency is formalised.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice