The Care Quality Commission
  • Doctor
  • GP practice

Westlands Medical Centre Also known as Dr Sommerville & Partners

Overall: Good read more about inspection ratings

20b Westlands Grove, Fareham, Hampshire, PO16 9AD (023) 9237 7514

Provided and run by:
Westlands Medical Centre

All Inspections

During an assessment under our new approach

We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at Westlands Medical Centre on 27 March 2024. Overall, the practice is rated as good and the key question ‘Is the service Responsive’ continues to be rated as providing a good service. We carried out the assessment as part of our work to understand how practices are working to try to meet people’s demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, in this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. At this assessment we found: People could access services when they need to, without physical or digital barriers, including out of normal hours and in an emergency. Physical premises and equipment were accessible. People were given support to overcome barriers to ensure equal access. The leaders understood the challenges to patient access and responded flexibly to meet people’s needs, such as the ways in which people can access care and treatment, as well as the types of appointments available.

21 May 2019

During an inspection looking at part of the service

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions: was the service providing effective and well led services for the registered patient population. We did not decide to inspect whether the practice was providing safe, caring or responsive services as there was no information from the annual regulatory review which indicated this was necessary.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Learning and innovation was encouraged at all levels of the organisation.
  • Staff had a firm commitment to the practice ethos and mission statement.
  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.

  • Patients received effective care and treatment that met their needs.

  • Staff were developed and supported to ensure services were of high quality.

  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

  • Governance systems were operated including quality improvement initiatives.

  • The practice was engaged in local initiatives and worked alongside partners in the local healthcare system effectively.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

27/09/2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Westlands Medical Centre on 27

September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • Outcomes for patients who used services were consistently very good. Nationally reported Quality and Outcomes Framework (QOF) data, for the up to 2015/16, showed the practice had performed very well in obtaining 100% of the total points available to them for the past two years providing recommended care and treatment to patients.

  • Risks to patients were assessed and well managed. The practice had safe and effective systems for the management of medicines, which kept patients safe.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • The continued development of staff skills, competence and knowledge was recognised as integral to ensuring high-quality care. We saw evidence and staff we spoke with told us they were supported to acquire new skills and share best practice.
  • Clearly followed, methodical recruitment procedures and checks were completed and documented efficiently to ensure that staff were suitable and competent to fulfil their roles.
  • High standards were promoted and owned by all practice staff with evidence of team working across all roles. We observed the practice proactively sought feedback from staff and patients, which it acted on.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw one areas of outstanding practice:

  • The practice had identified that their most vulnerable housebound patients had previously been the last to receive their influenza vaccination, therefore leaving them anxious and at risk. In response to this the practice has initiated ‘Rosie on the Road’. An initiative whereby one of the practice nurses had identified the most vulnerable patients and put a plan in place for those patients to receive their vaccination, in their own homes,
  • early in the vaccination programme in September or early October.

The areas where the provider should make improvement are:

  • Continue with improving services provided to military veterans to ensure they are in line with the military veteran’s covenant.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice