The Care Quality Commission
  • Doctor
  • GP practice

Watton Place Clinic

Overall: Good read more about inspection ratings

60 High Street, Watton-at-Stone, Hertford, Hertfordshire, SG14 3SY (01920) 830232

Provided and run by:
Watton Place Clinic

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Watton Place Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Watton Place Clinic, you can give feedback on this service.

7 November 2019

During an annual regulatory review

We reviewed the information available to us about Watton Place Clinic on 7 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

15 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Watton Place Clinic on 15 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • The practice held regular staff and clinical meetings where learning was shared from significant events and complaints.
  • They worked well with the multidisciplinary team to plan and implement care for their patients.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice was in an old 15th century building but the facilities were well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, upon which it acted.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Implement a system to monitor the use of blank prescription forms.

  • Develop systems to identify and support more carers in their patient population.

  • Review the national GP patient survey results and identify areas of improvement.

  • The practice should consider national guidance on the availability of emergency equipment and risk assess what is needed at their practice

  • Ensure there are regular checks of the new oxygen and defibrillator to ensure it is fit for use and ensure all staff are trained to use it.

  • Ensure the patient participation group (PPG) is developed.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice