The Care Quality Commission
  • Dentist
  • Dentist

Archived: Smilestylist - House of Fraser Manchester

98-116 Deansgate, Manchester, M3 2QG 07989 356786

Provided and run by:
Smile Stylist Ltd

All Inspections

During a check to make sure that the improvements required had been made

This was a desktop review following up on non-compliance found at the last inspection in July 2013. We reviewed records relating to the management of the service and spoke with staff. We did not speak with patients at this time, although we did review surveys completed by patients.

We found the provider had made improvements to the service, including increased training for staff and increased monitoring of the quality of the service.

23 July 2013

During a routine inspection

We spoke with two patients. Both patients explained that they chose to come to this dental practice for specific treatment based on references from other people. We saw that the provider shared information with patients through a variety of formats, such as leaflets, internet and social media. Staff demonstrated an adequate understanding of consent and there was a system in place to obtain written consent before starting treatment.

The dental practice primarily provides cosmetic and orthodontic treatments to private patients. We found that the practice, which consisted of a single surgery, decontamination room, office and waiting area, was clean and hygienic, although the practice did not maintain a record to assure themselves that cleanliness was adequately maintained.

We saw that staff were registered with the General Dental Council and had responsibility for maintaining their registration through continued education. The provider did not maintain consistent records of this training, and some staff had not had key training.

The provider did not have a system in place to gather and act on the views of people using the service. The provider did not have an adequate system in place to assess and monitor quality.