The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Rashid Akhtar

Overall: Good read more about inspection ratings

The Surgery, Sundial Lane, Great Barr, Birmingham, West Midlands, B43 6PA (0121) 358 0082

Provided and run by:
Dr Rashid Akhtar

All Inspections

24 September 2019

During a routine inspection

We carried out an announced comprehensive inspection at Dr Rashid Akhtar on 17 January 2019 as part of our inspection programme. The overall rating for the service was requires improvement. Breaches of legal requirements were found, and we issued a requirement notice for Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment and Regulation 17 HSCA (RA) Regulations 2014 Good governance. This inspection was an announced comprehensive inspection carried out on 24 September 2019. The purpose of the inspection was to confirm if the service had made sufficient improvements and met the requirements of the notice.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups except for working age people (including those recently retired and students) which we rated requires improvement.

We rated the practice as good for providing safe, effective, caring, responsive and well led services because:

  • There were systems and processes in place to keep people safe such as effective safeguarding procedures, infection prevention and control and the management of medicines.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care. Patient feedback was consistently positive. This included the results of the national GP survey which showed the practice was above the local and national average in most questions.
  • The practice organised and delivered services to meet patients’ needs.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We rated the practice as requires improvement for the population group working age people (including those recently retired and students) because:

  • The uptake of cervical screening was below the national minimum standards. Although the practice had taken some action to improve, the practice could not demonstrate this had resulted in significant improvements.

The areas where the provider should make improvements are:

  • Review the recruitment process so that potential risks are assessed and managed effectively.
  • Consider how to increase the uptake for cervical screening so the minimum coverage target for the national screening programme is met.
  • Provide staff the opportunity to complete training in equality and diversity to ensure consistency in practice.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

29 October 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Rashid Akhtar on 29 October 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Incidents were being reported and learning shared with staff. There were systems in place to maintain the health and safety of patients and staff at the practice.
  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • The practice had effective procedures in place that ensured care and treatment was delivered in line with appropriate standards. The practice was proactive in promoting good health.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice premises were acknowledged as a challenge to providing privacy in the reception area and plans were in place to overcome this.
  • There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.

The areas where the provider should make improvement:

  • The practice should consider how they ensure patients are aware of the extended opening hours.

  • Develop a stock control system to record medicines that are kept in the surgery.

  • The practice should have the equipment to meet all emergncies

  • Ensure business continuity plan is robust

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice