The Care Quality Commission
  • Doctor
  • GP practice

The Health Centre

Overall: Good read more about inspection ratings

Darenth Lane, South Ockendon, RM15 5LP

Provided and run by:
Dr S.A.Yasin Surgery

Important: The provider of this service changed - see old profile

All Inspections

31 January 2024

During an inspection looking at part of the service

We carried out a targeted assessment of The Health Centre on 31 January 2024 without a site visit. Overall, the practice is rated as good. We rated the key question of responsive as good.

Safe –good – carried forward from previous inspection

Effective – good – carried forward from previous inspection

Caring – good – carried forward from previous inspection

Responsive – good

Well led – good – carried forward from previous inspection

Following our previous inspection in September 2019, the practice was rated good for safe, effective, caring, responsive and well led. At this inspection, we rated the practice good for providing responsive services.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for The Health Centre on our website at www.cqc.org.uk

Why we carried out this inspection

We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers.

How we carried out the review

This assessment was carried out remotely. It did not include a site visit.

The process included:

  • Conducting an interview with the provider and members of staff using video conferencing.
  • Reviewing patient feedback from a range of sources
  • Requesting evidence from the provider.
  • Reviewing data we hold about the service
  • Seeking information/feedback from relevant stakeholders

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • Patient satisfaction relating to telephone access had seen upward trends in patient satisfaction since 2021.
  • Services met the needs of individual people and were always delivered in a way to ensure continuity of care.
  • Patients could always access care and treatment in a timely way and appointments were always easily accessible in a way that suited a patient’s individual need.
  • The provider supported a homeless charity to ensure medical care was given.
  • The practice was in an area of high deprivation. The staff donated and supported a local food bank and referred patients who required extra meal support.
  • The practice had regular meetings for innovative ways to improve access through patient and staff feedback.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

06/08/2019

During a routine inspection

We carried out an announced comprehensive inspection at The Health Centre on 6 August 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Improve the identification of carers to enable this group of patients to access the care and support they need.
  • Include details of the Parliamentary and Health Service Ombudsman in formal complaint responses.
  • Check the immunity status of all staff, including non-clinical as per published guidance.
  • Make sure that they have copies of any risk assessments and accompanying action plans, that have been completed by the landlord company, where these may impact the practice. Where this does not occur the practice should complete their own risk assessment and action plan.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care