Boothstown Medical Centre

Updated 26 November 2019

Boothstown Medical Centre is the registered provider and provides primary care services to its registered list of 5847 patients. The practice delivers commissioned services under the Personal Medical Services (PMS) contract and is a member of NHS Wigan Borough Clinical Commissioning Group (CCG).

The PMS contract is the contract between general practices and NHS England for delivering primary care services to local communities. The practice is registered with the Care Quality Commission (CQC) to provide the regulated activities of diagnostic and screening procedures; surgical procedures; and treatment of disease, disorder and injury.

Regulated activities are delivered to the patient population from the following address:

239 Mosley Common Road

Worsley

Manchester

Lancashire

M28 1BZ

The practice has a website that contains information about what they do to support their patient population and the in house and online services offered:

www.boothstownmedicalcentre.co.uk

There are four GPs (three female and one male), a practice nurse, and a healthcare assistant. There is also a practice manager, assistant practice manager, supporting administration staff and a clinical pharmacist. The practice also uses long term locum GPs and a locum Advanced Nurse Practitioner. The practice is an accredited training practice.

The average life expectancy and age profile of the practice population is broadly in line with the CCG and national averages. Information taken from Public Health England placed the area in which the practice is located in the eighth least deprived decile (from a possible range of between 1 and 10). In general, people living in more deprived areas tend to have greater need for health services.

Patients requiring a GP outside of normal working hours are advised to contact the surgery and they will be directed to the local out of hours service which is provided through NHS 111. Additionally, patients can access GP services in the evening and on Saturdays and Sundays through the Wigan GP access alliance at locations across Wigan Borough.

Updated 26 November 2019

We carried out a focused inspection at Boothstown Medical Centre on 5 November 2019. The announced inspection was part of our inspection programme. Following a Care Quality Commission annual regulatory review to check for changes in quality we inspected the key questions effective and well led. We used information from our previous inspection findings for the key questions safe, caring and responsive. The practice was previously inspected on 23 October 2017 and was rated good overall.

We based our judgement of the quality of care at this service on a combination of:

• What we found when we inspected,
• information from our ongoing monitoring of data about services
• and information from the provider, patients, the public and other organisations

We have rated this practice as good overall and good for all population groups.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
• Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

We rated the practice as good for providing effective services and good for the population groups because:

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided.
• It ensured that care and treatment was delivered according to evidence-based guidelines.
• The practice understood the needs of its population and tailored services in response to those needs.

We rated the practice as good for providing a well led service because:

• There was a clear leadership structure and staff felt supported by management.
• The practice had a number of policies and procedures to govern activity and held regular governance meetings.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of person-centre care.
• The practice proactively sought feedback from staff and patients, which it acted on.

Whilst we found no breaches of regulations, the provider should:

• Continue to monitor the levels of exception reporting for the cardiovascular, high dependency and mental health and neurology indicators.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Updated 26 November 2019

Updated 26 November 2019

Updated 26 November 2019

Updated 26 November 2019

Updated 26 November 2019

Updated 26 November 2019