18 August 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Crestfield Surgery on 18 August 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
- Risks to patients were assessed and well managed.
- Recruitment checks were in place.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- The practice had regular multidisciplinary meetings and practice meetings.
- Patients said they found it easy to make an appointment, that there was continuity of care, with urgent appointments available the same day.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The practice had good facilities and was equipped to treat patients and meet their needs. However, we identified that the hearing loop within the practice had been broken for some time. We discussed the possible risks associated with this and found that the practice responded positively; we were assured that this would be addressed as a priority and documented as part of their risk assessment checks.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice