Archived: Astha Limited

People we spoke with who used the service confirmed they were involved in their care. One person told us, “I have a copy of my plan: I know when staff will be coming and what they will be doing.”

We looked at the results of the questionnaire the provider sent to people who used the service and their relatives . People reported high levels of satisfaction with the service they received and the staff who provided it. One person told us, “They are kind and nice staff, they listen to me and that is the main thing. They take care of my needs; I wouldn’t want to change my worker.”

However, the care plans we looked at were not person centred and lacked the detailed information needed to enable staff to meet the care needs of people effectively and safety. They also did not demonstrate how people’s dignity and privacy was considered or maintained. This could result in people’s care needs, privacy and dignity been overlooked or not met adequately.

We found that people who used the service were not protected from the risk of abuse because the provider had not taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We found that some members of staff had started working with people who used the service before the necessary employment checks were in place. These were to ensure they were of good character and suitability qualified and experienced to undertake the position applied for.

The service had a system in place to monitor and audit the service provided.