During this inspection we looked at how well patients understood the care and treatment they were given. We spoke with a number of patients attending the practice. Generally they reported good access to care and treatment. One patient told us, "Staff are always helpful and willing to give appointments at short notice, they are lovely and very friendly." We looked in particular at how the practice manages the care of patients with long term chronic and mental illnesses. We found that the GP's and Practice Nurse managed the majority of care provided to these patients but they worked alongside specialists not directly employed by the practice.
We looked at the skill mix of staff that worked at the practice. We observed administration staff, nurses, doctors and management staff. We considered that overall staff had the right knowledge, experience and skills needed to undertake their roles however we were not assured that there were sufficient numbers of administration staff employed to effectively support the practice.
We found that staff received appropriate professional development and they were
supported from time to time to obtain further relevant qualifications. We found the Practice Manager maintained good systems of quality monitoring and patient safety.
We looked at the skill mix of staff that worked at the practice. We found administration staff, nurses, doctors and management staff. We considered that overall staff had the right knowledge, experience and skills needed to undertake their roles however we were not assured that there were sufficient numbers of administration staff employed to effectively support the practice.
We found that staff received appropriate professional development and they were
supported from time to time to obtain further relevant qualifications. We found the Practice Manager maintained good systems of quality monitoring and patient safety.