The Harrogate Dentist

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

The practice organised and delivered services to meet patients’ needs and preferences. Patients could access care and treatment from the practice within an acceptable timescale for their needs. The practice had an appointment system to respond to patients’ needs. Patients had enough time during their appointment and did not feel rushed.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. This included a hearing induction loop, and patient information in large print and alternative formats. Staff were clear about the importance of providing emotional support to patients when delivering care.

Staff had not carried out a disability access audit. We raised this with staff and were assured this would be rectified . The practice displayed its opening hours and provided information on their website, patient information leaflets and social media page. The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence (NICE) guidelines. The practice was open from Monday to Friday. They also offered a 24-hour a day, 7-days a week service for patients needing emergency dental treatment.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.