Archived: Dr Rajesh Kapur

9 January 2014

During a routine inspection

We inspected the main surgery Narborough Road Health Centre and the branch surgery 193 Narborough Road as part of this inspection. Both locations have the same patient list. We spoke with six patients and three staff. Patients' needs were assessed and care and treatment was planned and delivered in line with their individual wishes. Patients told us they had continuity of the same doctors and nurses and received consistency of care. One patient said, "Both the doctors I see regularly are very professional, very confident, polite and efficient. They care about me as a person." We found staff had received training on how to keep patients safe. Staff at the practice worked with other safeguarding services and teams to ensure patients were protected from harm. Staff records showed they received different opportunities and designated time to complete training. Staff told us once a month they had an afternoon of protected learning time. This provided staff with an opportunity to have designated time to improve their skills and qualifications. All the patients we spoke with confirmed the treatment rooms were clean hygienic and tidy. The practice had systems in place which would enable them to monitor the quality of the service. Records showed that complaints were addressed appropriately. One member of the patient participation group said, "I have admiration for the staff team at this practice."

See full summary of 9 January 2014 report See shortened summary of 9 January 2014 report